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ServiceNow and CyberArk: New REST API integration for enhanced credential management

Published Date
Author Paul Cleary and Ram Devanathan

Product insights

ServiceNow’s External Credential Storage and Management Application is designed to help organizations securely retrieve and manage credentials from external vaults during IT operations, like discovery and orchestration, without storing sensitive data in ServiceNow. This helps ensure compliance, reduces risk, and strengthens privileged access security across hybrid environments.

Building on this foundation, and in close collaboration with CyberArk, ServiceNow has announced a significant enhancement to their External Credential Storage and Management plugin. Responding directly to customer feedback—with over 60 upvotes requesting this capability—together, we’re introducing REST-based CCP (Central Credential Provider) integration for CyberArk alongside our existing AIM SDK method.

What this means for you

Now, your teams can choose their preferred integration approach for CyberArk credential resolution:

  • REST API integration (new): Use CyberArk’s REST APIs for streamlined, dependency-light credential retrieval.
  • AIM SDK integration (existing): Continue using the proven SDK-based approach.

Both methods support the full spectrum of credential resolution types and query complexities, giving you the flexibility to align with your security architecture and operational requirements.

The power of partnership

This integration exemplifies world-class collaboration. CyberArk’s technical team provided exceptional support throughout development—from ready-to-use environments to expert guidance—ensuring a robust, production-ready solution that meets the exacting standards of enterprise security.

Customer-driven innovation

Your voice drives the roadmap at CyberArk. This enhancement directly addresses feedback from our community, demonstrating our commitment to delivering solutions that matter most to your organization’s security posture and operational efficiency.

Key benefits

Through this integration, teams can realize several new advantages:

  • Choice and flexibility: Select the integration method that best fits your environment.
  • Reduced complexity: REST API option minimizes external dependencies.
  • Enterprise-grade security: Maintain credentials in CyberArk Vault while ServiceNow MID Servers securely retrieve them for discovery operations.
  • Seamless integration: Get started easily with out-of-the-box connectivity between ServiceNow ITOM and CyberArk Privileged Access Security.

More freedom and flexibility without sacrificing security

As your team pushes toward greater automation and stronger security across hybrid environments, this newly enhanced integration affords them the freedom and flexibility they’ve been asking for.

By combining ServiceNow’s operational power with CyberArk’s industry-leading credential security, you can reduce risk, simplify workflows, and scale your IT operations with confidence.

Ready to enhance your credential management strategy?  Explore the External Credential Storage and Management plugin in the ServiceNow Store today.

Paul Cleary is a Senior Tech Alliances product manager at CyberArk, and Ram Devanathan is the director of product management at ServiceNow.